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Frequently Asked Questions

Email


Hosting


Domains & DNS


Don't see the answer that you're looking for? Submit a Support Ticket and we'd be happy to help.


How do I set up my email on my computer/phone?


To set up your email on your mobile device or in an email application such as Outlook, use the following settings:

Incoming Mail server: mail.silverbarrel.com
Outgoing Mail server: mail.silverbarrel.com

User name: your full email address
Password: your password

Incoming server port for IMAP: 993
Incoming server port for POP3: 995

Outgoing server port: 25 or 587
Outgoing server requires authentication. Use the same as the incoming server (ie: same username and password)

Outlook
In addition to the General Settings:

After entering your mail servers, user name and password, click More Settings.

In the Outgoing Server tab, check the boxes next to "Outgoing server (SMTP) requires authentication" and "Use the same settings as your incoming mail server."

You can set your outgoing server port number to 25 or 587 in the Advanced tab. Your incoming server port number can remain the default.

To use email encryption, select TLS as your encryption method.

iPhone, iPad, Apple Mail
In addition to the General Settings:

In the Outgoing Mail Server (SMTP) settings, "Use SSL" should be turned on and Authentication should be set to "Password." Set your Server Port to 25 or 587.

In the Advanced settings, "Use SSL" can be turned on under the Incoming Settings category.

Blackberry
For assistance with setting up your Blackberry device, please visit: http://us.blackberry.com/support/blackberry101/setup.jsp#tab_tab_email


How do I log in to webmail?


To check your email online from any computer, head to http://webmail.yourdomain.com.

Enter your username & password for the desired email account.

Note: Although web mail is a convenient temporary resource, Silver Barrel strongly recommends setting up your email in an application such as Outlook, Windows Live Mail or Mail for Mac. This will allow you to save disk space on your hosting account by downloading your emails to your computer. You will also be able to back up your emails as part of whatever local back up routine that you use.


I can't send email from my computer/phone!


While the causes of outgoing email errors can vary, a common error relates to attempting to send unauthenticated mail sent from some ISPs (and IP addresses).

If you are sending mail through a standard email application such as Outlook, you'll need to ensure that SMTP Authentication is turned on in your account settings. You can find this setting under the Outgoing Server tab. Simply check the box next to 'My outgoing server (SMTP) requires authentication' and select the option to use the same settings as your incoming mail server.

Also, try setting your outgoing port to 587.


How do I change my email password?


Log in to your hosting control panel here:
Hosting Control Panel | Host Server 665

Select the domain name (if Silver Barrel is hosting more than one domain for you) then go to the Mail section. From there, select the specific email address and enter your new password.


What's the difference between POP and IMAP email?


Depending on your preferences, you can set your email up as either IMAP or POP. The main difference between the two is that POP email immediately downloads the mail directly to your computer, while IMAP keeps it on the server until you download it for archive/back-up purposes. From this standpoint, IMAP is more portable so we typically recommend using IMAP if you're sending and receiving email from multiple devices.

Please remember that any email stored on the server does count towards your total disk space usage. Over time, IMAP email can take up significant server space. When using IMAP email service, it's recommended that you regularly remove mail from the server by filing it locally. Doing so will also allow you back up these locally stored emails as part of your regular backup routine.

Some emails I send bounce back to me and are not delivered. I get an SMTP 550 error.


Although there are many reasons why a sent email might bounce back to you undelivered, the SMTP 550 error is a common one that we see our clients having problems with. Please review this document for further information on why this error is happening:

SMTP 550 Error Causes & Fixes Adobe PDF

Note: A common fix is to ensure that you have 'My outgoing (SMTP) server requires authentication' & 'Use same settings as my incoming server' both checked in the configuration of your email application.

Also make sure that you're using the correct incoming and outgoing mail servers as provided to you when you signed up for a Silver Barrel Soutions' hosting account. Typically your incoming and outgoing mail servers will be 'mail.silverbarrel.com' but if you're unsure, just submit a support ticket and we'd be happy to check for you.

SPF spam prevention requires that your IP address correspondes with the authorized IP address of your outgoing SMTP server. By using the Silver Barrel Solutions SMTP mail server that we provided and by requiring authentication, you're email should meet SPF requirements and be delivered properly.

If you continue to have problems, please submit a support ticket and we'd be happy to help.

How do I log in to the hosting control panel?


You can log in to the hosting control panel by heading to the Silver Barrel Hosting Control Panel .

Enter the username and password that was provided to you.

In the hosting control panel, you can set up email addresses, change email passwords, monitor your disk space and traffic usage, and much more.


I can't login to the hosting control panel.


There have been some reported issues with Safari on Mac OS X. If you're having probems logging in or the control panel on Host Server 665, trying using a different web browser like FireFox or Chrome.

If you continue to have problems, please submit a support ticket and we'd be happy to help.

How do I check my disk space/bandwidth usage on my hosting account?


When you log in to your hosting account via the Silver Barrel Hosting Control Panel, your disk space usage is displayed at the top of the page.

You can view detailed resource usage by clicking Resource Usage under the Statistics heading.


I'm moving my hosting to Silver Barrel. What can I expect?


Once you talk to Silver Barrel about your hosting needs, we'll make the necessary arrangements to set up your hosting account on our servers and will help you change the DNS to point your domain name to your new hosting account. We typically make these adjustments during non-business hours to avoid any interruption.

Before we initiate the change, we'll send you a hosting information sheet which will contain all of the user names, passwords and settings you'll need to set up your email and manage your account. At this point, you can add your new email account to Outlook, or your email application of choice, as well as any mobile devices.

Once we initiate the switch, it can take up to 48 hours to complete (propagate). You'll know that the switch is complete when you begin receiving emails on the new account. Your old account will also begin to display errors when sending and receiving. At this point, you can delete the old mail accounts from your email application.

To avoid any conflicts, it's important that you remember to cancel your email/hosting accounts with your old provider.


How do I transfer a domain name?

Transferring TO Silver Barrel:
Login to your account at your current domain registrar and request the domain authorization codes. These will be emailed to the administrative contact that you originally set for that domain. Once you receive your domain authorization codes, simply forward them to Silver Barrel Solutions and we'll take care of the rest. Please note that your domain(s) should be 'unlocked' before transferring.

Transferring FROM Silver Barrel:
Submit a support ticket at www.silverbarrel.com/helpdesk requesting your domain authorization codes. A Silver Barrel representative will obtain the codes and email them to you. From here, you can use the codes to transfer the domain name to a registrar of your choice. Please note that most receiving registrars charge a transfer fee that is usually equal to one year's domain registration.

NOTE: If your domain has been transferred or renewed in the past 60 days, ICANN rules do not allow it to be transferred until after this waiting period.


Why are you upgrading your servers and how does it benefit me?

We're committed to providing a high quality website hosting solution for our customers. It's important to us that our servers are fast, secure and reliable while running the best industry software. A server is essentially a computer that resides in a secure data center where all of your email and website files are stored. Like any technology, things become outdated and as the internet advances, hardware resources like RAM memory and processing performance need to keep up.

For this reason, in the spring of 2012, we decided that we would upgrade one of our core servers. This process involved setting up a completely new server with improved specs along with a full suite of the necessary server software and a revamped control panel. After significant testing, we first moved our own company sites to this server. Only when we were confident that the performance was to the high level that we expected, we began migrating our clients to the new server.

We dealt with each client's move on an individual basis to ensure that nothing was overlooked. In most cases we reset all passwords associated with the hosting account to ensure that all was safe and secure. We also reviewed any website software, like blogs or CMS platforms, and recommended any necessary updates. Emails are stored in a format that is not readable to us during the transfer so your privacy is protected. Finally, all website components were tested to ensure compliance and proper performance on the new server.

Some of the benefits that you'll enjoy with the new server environment are:

  • Improved performance which means that your website will load faster and handle even more traffic than before.
  • In many instances, hosting package specs such as server space and bandwidth limits were increased.
  • Email connectivity to the server is faster and even more reliable.
  • Our new hosting control panel allows for better management of your account. Managing your own email accounts and viewing statistics has never been easier.
  • Most website software (if applicable) was reviewed and any necessary updates were recommended.
  • Our new webmail application is much easier to use...and looks a whole lot nicer!
  • All behind-the-scenes server software was updated to the latest, stable and secure versions.

We hope that you enjoy these improvements. Should you have a question or need assistance, simply pop in a support ticket at www.silverbarrel.com/helpdesk and we'd be happy to help.